Complaints

At Engleharts we aim to provide the highest possible standard of legal service to all our clients. However, there may be times when you feel that we have failed to meet your expectations. We take every complaint very seriously and wish to resolve any client dissatisfaction as quickly and efficiently as possible. We aim to ensure that any mistakes do not happen again. We follow the Solicitors Regulation Authority SRA Code of Conduct for Solicitors, RELs and RFLs when dealing with complaints. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

In the first instance it may be helpful to bring your complaint to the attention of the person who has been dealing with your matter. We ask that you ensure that you include all relevant details so that your complaint or concern can be effectively addressed. However, if you would like to make a formal complaint, you can read the firm’s Complaints Procedure HERE.

Our promise to you is that your complaint will be dealt with promptly, fairly, and free of charge.

Making a complaint will not affect how we handle your matter.

What you can do if we are unable to resolve your complaint.

The firm has eight weeks to consider and resolve your complaint. If we have not resolved it within this time you may pass your complaint to the Legal Ombudsman. The Legal Ombudsman could help you if you have a complaint about the work that we did for you or your bill.Full contact details for the Legal Ombudsman can be found below. Any complaint to the Legal Ombudsman must usually be made within six months from the date of this firm’s final response to your complaint and within six years of the act or omission about which you are complaining occurring (or within three years from the date by when you should have reasonably known that you had cause for complaint). The Legal Ombudsman will check with us that you have tried to resolve your complaint with us first.

You can also raise a complaint or concern with the Solicitors Regulation Authority (SRA). The SRA can help you if you have a complaint or a concern about our behaviour. This could be for matters like breaking the SRA rules, including shutting down without telling you, dishonesty taking or losing your money, or treating you unfairly because of a disability or age. You can raise your concerns with the SRA and full contact details can be found below:

Contact details:

Legal Ombudsman: PO Box 6806, Wolverhampton, WV1 9WJ
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 (Monday to Friday from 09:00 to 17:00).
Email: enquiries@legalombudsman.org.uk

The Law Society:The Law Society’s Hall113 Chancery LaneLondon WC2A 1PL
DX: DX 56 London/Chancery Lane
Visit: www.lawsociety.org.uk/for-the-public/using-a-solicitor/complain-about-a-solicitor/
Call: 020 7242 1222 (Monday to Friday from 09:00 to 17:00).

Solicitors Regulation Authority:The Cube, 199 Wharfside Street, Birmingham, B1 1RN
DX 720293 BIRMINGHAM 47
Visit: www.sra.org.uk/consumers/problems/
Call:Contact centre 0370 606 2555
Email: contactcentre@sra.org.uk

We managed to sell our flat and buy a new house with the help of Catherine. Being in the stamp duty holiday storm and being in the middle of a chain and selling our flat through the council would have make it more difficult if not for Catherine’s proactivity, professionalism and patience. I feel like it’s been a long time since I’ve seen another profession exceed my expectation, but I’ve been blown away. I really recommend them, as I know I’ll be coming back for my next move.

If I’m ever in need of a solicitor in the UK again, I shall use Engleharts!

Value for money: Very Good – 5

Costing was clear at the outset.

I’m very pleased with the service, it has been prompt, well informed and un-invasive.

I always felt well informed during the process!

As an international Client I was never able to visit the office and reception area. However the greeting I received via email was good!

The service we received was excellent. Engleharts were superb from start to finish and I would like to thank them on behalf of my parents and myself for how well the whole process was handled in a very friendly and professional manner.

I would recommend Engleharts to anyone looking to purchase property in the Sussex area. They went above and beyond helping me in what turned out to be a complicated case. They never lost patience with me when explaining the process and were always available to speak to me. I can’t thank them enough for their help and expertise and have only gratitude for the way they helped guide me through the whole process. Amazing service.

I would like to thank you for your professional approach at each stage of this process. The whole event took me by surprise and I am thankful to you and your firm for the way you handled this . I think that is the end of the matter so, again, thank you

Dear David

We can’t thank you enough for your professional patience and forbearance in dealing with our ‘tricky’ sale. The lease extension, building work and Natwest arrangements were made much less challenging by your ability in encouraging people to ‘get on with it’.

You have been such a gentleman throughout!

Thank you so much again

Richard Woodley handled the recent sale of a property for me. He was outstanding – knowledgeable, extremely responsive, friendly and helpful. Could not fault him.

I wanted to take this opportunity to thank you for your gentle and sensitive handling of my recent business. Your care and patience made a demanding exercise…into a pleasant experience. Very many thanks!

You have been brilliant Adam, thank you for all the advice, for your kindness and understanding and for your rational approach in even the worst moments – talking to you always made me feel better! You have been the perfect support through this process that has transformed my life for the better.

Fantastic service, I highly recommend them. Both Josie and Annie stuck with me throughout a very lengthy, stressful sale and helped complete quickly when the time finally came.

I have been a client of Engleharts for the past 20 years, and Redmond and Tracy have been carrying out my conveyancing transactions for all this time. They are always very efficient and will make each transaction run smoothly from start to finish.

A big thank you for all the year’s hard work, and I look forward to continuing with our working relationship.

Many thanks indeed for being so efficient and finalising everything so speedily. You have at all times been excellent. I am genuinely relieved and pleased, that this transaction is completed, as it’s not been the easiest of times! Thank you once again for all your kindness and courtesy. It would be a pleasure to do further business with you in the future.

Cookies on Engleharts website. We would like to place strictly necessary cookies and performance cookies on your computer to improve our website service. To find out more about how we use cookies, please view our cookie policy or click close to continue.

Cookie policy Agree and Close X

How can we help?